Key Areas

Key Responsibilities and Duties of the Job

Volunteer Recruitment, Selection, & Training

• Plan, coordinate, and administer the volunteer recruitment, selection, orientation, and training programs to ensure an effective and well-prepared volunteer workforce.
• Collaborate with leadership to develop and maintain volunteer training and onboarding programs that comply with Medicare, NHPCO, organizational, and other applicable regulatory standards.
• Screen, interview, and evaluate volunteer candidates using established selection processes to identify qualified individuals for volunteer service.
• Evaluate volunteer training programs and use feedback and performance data to continuously improve training effectiveness.
• Develop and implement volunteer recruitment and retention strategies to support program growth and sustainability.
• In addition, the Volunteer Coordinator will assist with recruiting, training, orienting, retaining and administrative support of the Immanuel Volunteer Services department.

Volunteer Program Coordination & Support

• Coordinate volunteer services and assignments to support patient, resident, family, and organizational needs.
• Develop, maintain, and update volunteer care plans, including goals, interventions, and outcomes, as appropriate.
• Maintain regular communication with volunteers, providing guidance, support, and resources to promote engagement and success.
• Monitor volunteer participation, schedules, availability, and performance, adjusting and reassigning as needed.
• Identify and address volunteer concerns, challenges, and potential burnout through coaching, support, and resource coordination.
• Participate in interdisciplinary team meetings and communicate relevant volunteer information to volunteers and other team members.

Program Administration, Documentation, & Reporting

• Maintain accurate and confidential volunteer records, personnel files, and related documentation in accordance with organizational and regulatory requirements.
• Oversee the collection, maintenance, storage, and reporting of volunteer program data, including volunteer hours, evaluations, progress notes, and required monthly, quarterly, and annual reports.
• Ensure volunteer hours and program activities meet applicable state and federal requirements.
• Continuously evaluate volunteer program processes and implement improvements to enhance program effectiveness and efficiency.

Community Outreach, Compliance, & Safety

• Represent Immanuel professionally in community outreach activities, networking events, presentations, and partnerships that promote volunteer engagement and program awareness.
• Ensure volunteers remain compliant with all applicable state and federal regulations, accreditation standards, organizational policies, and hospice requirements.
• Maintain compliance with HIPAA regulations and safeguard Protected Health Information (PHI) and other confidential information.
• Promote and maintain a safe work environment by following safety protocols, reporting equipment concerns, participating in emergency preparedness activities, and adhering to disaster response procedures.
• Demonstrate professionalism, integrity, respect, and excellent customer service in all interactions with residents, patients, families, volunteers, colleagues, and community partners.

Organizational Engagement & Professional Accountability

• Participate in departmental and organizational meetings, in-service education, quality assurance initiatives, and performance improvement activities.
• Contribute to problem-solving efforts and make sound decisions that support departmental and organizational goals.
• Maintain satisfactory attendance, punctuality, and accurate timekeeping in accordance with Immanuel policies and procedures.
• Comply with all Immanuel policies, standards of conduct, and ethical business practices, reporting concerns or instances of non-compliance as appropriate.
• Perform responsibilities in assigned work environments and complete other duties, special projects, and assignments as requested.