Dispatcher

US-NE-Omaha
3 months ago(9/18/2017 9:53 AM)
Job ID
2017-1906
# of Openings
1
Category
Transportation

Overview

Purpose of the Job: 

The overall purpose of this job is to perform transportation and paratransit scheduling, routing, and dispatching duties; operates a variety of communication equipment, including telephone, computer, mobile dispatch terminal and scheduling systems with Automatic Vehicle Location (AVL).  Responsible for creating, maintaining and monitoring computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to Immanuel staff, participants and residents.  Supports and lives out Immanuel’s Mission and CHRIST Promises.

Responsibilities

KEY RESPONSIBILITIES

Key Areas

Key Responsibilities and Duties of the Job

Scheduling & Dispatching

  • Responsible for providing transportation dispatching and routing services; dispatch paratransit vehicles as appropriate.
  • Create, maintain and monitor computerized daily manifests; modify and update schedules to improve services.
  • Monitor computer for scheduling issues and field situations requiring attention of the Transportation Supervisor.
  • Receives requests for service and input requests into Computer Aided Dispatch (CAD).
  • Performs transport data extraction from and input into Mediture.
  • Create monthly reports.
  • Perform a wide variety of clerical duties including answering phone and data entry.
  • Maintain accurate records, logs and files on transportation and paratransit services.

Other

  • Performs other duties as assigned or requested.

Qualifications

QUALIFICATIONS

Education-

  • High School Diploma/GED is required.
  • Equivalent years of experience may substitute for education requirement.

Experience-

  • One (1) year of general office or related experience is required.
  • Equivalent years of education may substitute for experience requirement.

KSA- Knowledge Skills and Abilities-

  • Ability to pay attention to detail and accuracy.
  • Ability to quickly learn specific software and new applications.
  • Skilled in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Knowledge of Computer Aided Dispatch (CAD) or similar transportation computer software.
  • Ability to provide excellent customer service.
  • Ability to manage time efficiently and prioritize work.
  • Ability to problem solve by identifying and resolving them in a timely manner.
  • Skilled in effective and appropriate verbal/written communication.
  • Ability to remain flexible as daily priorities change.
  • Ability to organize work and manage time effectively.
  • Ability to think and act creatively when needed.
  • Ability to work with all types of people in a professional and courteous manner.
  • Ability to maintain confidentiality.

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