Purpose of the Job:
The overall purpose of this job is to provide first line technical support to internal staff. The primary responsibilities of this job include working with both application software products and infrastructure components. Responsibilities will include initial assessment, triage, research and resolution of basic incidents and requests, which may range from straightforward to more complicated technical issues. The Help Desk Analyst will be responsible for collecting information through customer conversations, accessing support tools, and referencing additional support staff (service resources) if needed. Supports and lives out Immanuel’s Mission and CHRIST Promises.
Key Responsibilities and Duties of the Job
Other Requirements –
KSA- Knowledge Skills and Abilities-