• Executive Director II - Full Time Days - The Shores

    Job Locations US-IA-Pleasant Hill
    Posted Date 2 months ago(6/28/2019 3:20 PM)
    Job ID
    # of Openings
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    The Shores
  • Overview

    The overall purpose of this job is to oversee a larger community and ensure quality care and customer service are delivered as measured by levels of occupancy, resident satisfaction, employee satisfaction, and operating margin.   The primary responsibilities of this job include overseeing the daily operations of the community, ensuring appropriate staff members are hired and trained, directing the marketing efforts to attain full occupancy, and to operate the community within budget. Supports and lives out Immanuel’s Mission and CHRIST Promises.



    Key Areas

    Key Responsibilities and Duties of the Job

    Day-to-Day Operations

    • Responsible for the day to day operation of the community/campus including maintaining a safe, healthy, clean and attractive environment. 
    • Provides written and verbal information to staff, residents, families and visitors to meet and/or exceed the expectations set by Immanuel.
    •  Ensures compliance with all applicable regulatory agencies and licensure requirements for assisted living facilities.
    • Directs the coordination of services within the community/campus to meet and/or exceed the expectations for customer service. 
    • Maintains all necessary documentation, reports and other necessary records or paperwork as required

    Sales & Marketing

    • Directs and coordinates the marketing efforts of the community to achieve designated occupancy goals including development and implementation of effective sales and marketing strategies to achieve the same. 
    • Consults with corporate sales and marketing staff to enhance strategies and obtain organizational perspective and support that includes marketing strategies, seasonal or needs based on marketing events, budgetary issues, development of marketing materials and maximize ability to attract new leads, close sales, and enhance buyer value.

    Staff Management

    • Ensures adequate staffing and proper hiring and training as well as on-going training, coaching, counseling and discipline in a timely manner to meet or exceed standards for performance expectations.
    •  Ensures compliance of regulated orientation, training and reporting is completed and recorded as required and according to Immanuel or Federal/State/Local regulations.


    • Develops implements and manages annual budget according to Immanuel plan, maximizing resources within the constraints of the budget to meet operating ratios.


    • Performs other duties as assigned or requested.




    • Bachelor’s Degree in Management, Health Sciences, or related field is required.
    • Equivalent years of experience may be substituted for educational qualifications.


    • Five (5) years of progressive job growth in managing a continuum-of- care, assisted living, or skilled care community for senior citizens is required.
    • Demonstrated experience associated with regulatory and legal requirements required.
    • Equivalent years of education may be substituted for experience qualifications.

    KSA- Knowledge Skills and Abilities-

    • Knowledge of Assisted Living regulatory requirements.
    • Knowledge of basic business principles.
    • Knowledge of staffing processes and procedures.
    • Skilled in critical thinking to solve problems for residents and staff members.
    • Skilled  in verbal and written communication to enhance clear understanding.
    • Ability to independently manage multiple projects in a fast paced environment.
    • Ability to work as a self-directed, highly organized individual with the ability to meet required deadlines.
    • Ability to lead teams in effective operations and quality care.


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