Immanuel

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Regional Culinary General Manager

Job Locations US-IA-Urbandale
Posted Date 3 days ago(1/7/2025 11:11 AM)
Job ID
2024-8458
# of Openings
1
Category
Dining
Location
Deerfield

Overview

 

 

Employer - More Than 100 Employees_WINNER_2025_BLACK

 

$3,000 Hiring Bonus included with this position*

 

Are you a Culinary Regional General Manager looking to work for an amazing organization by serving others and connecting with your co-workers?

 

Immanuel Communities is seeking a Regional General Manager of Culinary to work at Deerfield, located at 13731 Hickman Road, Urbandale, IA 50323 and Copper Shores Village, located at 1500 Edgewater Drive, Pleasant Hill, IA 50327. This position will oversee the Culinary Department at Immanuel's Des Moines senior communities. Candidates must have multi dining room (Front of House) and kitchen (Back of House) management experience to be considered for this position. 

 

Pay will be based upon experience, certifications, skills and education and will include a $3,000 Hiring Bonus (conditions apply)*.

 

Best in Class Benefits can be found at Immanuel:

  • HEALTH: Medical, dental, vision, Health Savings Account (HSA), and Flexible Spending Account (FSA)
  • LIFE INSURANCE: Employer Paid Life Insurance
  • TIME OFF: Paid Time Off - accruing from day one of employment, Floating Holidays, Paid Holidays, 8 hours of Volunteer Time Off per year
  • RETIREMENT: 401K with employer match
  • WELLNESS: Wellness Program and Employee Assistance Program
  • GROWTH AND DEVELOPMENT: Advancement opportunities (as appropriate) – we look to grow from within our organization, Education Assistance Program – we invest up to $5,250 per year for education assistance paid up front
  • Plus many more benefits!

Job Duties & Skills Required

What You Will Do

The overall purpose of the Regional General Manager is to oversee the daily operations of all dining venues in an Immanuel community both Front and Back of House and helping to support other communities as assigned. This individual will collaborate with the home office culinary team and all business lines to achieve food and beverage goals. The primary responsibilities of this role include managing and coaching employees, driving financial performance, overseeing food safety, food compliance and ensuring the highest level of resident, guest and employee satisfaction.  Supports and lives out Immanuel’s Mission and CHRIST Promises.

 

Key Areas

Key Responsibilities and Duties of the Job

Operational Management

  • Ensures the assigned Communities maintains budgetary compliance for Back of House (BOH) and Front of House (FOH).
  • Responsible for all alcohol and bar management.
  • Completes FOH service wares inventory.
  • Linen management.
  • Ensures all catering orders are properly executed.
  • Attends and participates in operational leadership meetings.
  • Manages BOH and FOH staff to maintain brand standards.
  • Ensures all BOH and FOH staff adhere to safety and sanitation compliance.
  • Facilitates stand-up collaboration with BOH staff.
  • Manages the Point of Sale system:

o   Closure/reconcile of credit cards

o   Catering charges

o   End of month billing and reconciling

o   Training

  • Manages uniform expectations of BOH and FOH staff.
  • Facilitates frequent and effective communication between BOH and FOH staff.
  • Ensures standards, policies and procedures are adhered to by BOH and FOH staff.
  • Understands and executes regulatory compliance for Assisted Living, Long Term Care and Memory Support.
  • Changes and updates BOH and FOH standards as needed.
  • Maintains a high standard of cleanliness in all dining venues.
  • Delegates server sections.

Inventory & Budgeting

  • Orders food, cleaning chemicals, and supplies.
  • Monitors and maintains budget for food services within the communities and department. 
  • Provides annual recommendations and input for capital budget items for the communities.

Personnel Management

  • Trains and works with kitchen and dining staff to ensure quality standards are met or exceeded.
  • Coaches, counsels, and evaluates employees on their performance.
  • Substitutes for daytime servers, night time servers, and cooks as necessary.
  • Provides leadership to all BOH and FOH staff and is responsible for the recruitment, retention, coaching and performance management of BOH and FOH staff.
  • Creates staff schedules utilizing scheduling software.

Customer Service

  • Communicates and listens to residents’ concerns, wants, likes, and dislikes to ensure a high degree of resident satisfaction.
  • Monitors, reports, and takes corrective action regarding resident complaints.
  • Attends and leads resident and food committee meetings.
  • Develops action plans to address resident concerns.
  • Coordinates with community managers to plan and host special events.
  • Collaborates with FOH staff to ensure the highest level of customer service for residents.
  • Consults with the Corporate Executive Chef for recommendations and re-direction about food service issues.
  • Ensures guest satisfaction and expectations are met or exceeded.
  • Handles all guest reservations.
  • Reconciles customer complaints and concerns. 
  • Ensure service is properly executed and service flow is maintained.
  • Executes celebratory meals.

Meal Preparation

  • Assures safe methods are adhered to by staff in the kitchen.
  • Ensures compliance with safety and service standards according to Immanuel’s standards, DHHS Food code, and assisted living regulations.
  • Assures all recipes are followed.

Other

  • Performs other duties as assigned or requested.

 

Skills & Requirements

Education-

  • Associate’s degree in Culinary Arts or trade/ vocational school degree in Culinary Arts is required.
  • Advanced certification or degree in Culinary Arts is desirable.
  • Equivalent years of experience may substitute for education requirement.

Experience-

  • Three (3) years of experience as a chef is required, with executive chef experience preferred.
  • One (1) year of managerial experience is required.
  • Equivalent years of education may substitute for experience requirement.

Other Requirements –

  • CPR/AED certification is required.
  • Serve Safe certification is required.
  • Food Handler certificate is preferred.

Immanuel

At Immanuel, we believe that our success is built on the collective strength of our people.  Here’s why you’ll thrive as part of our team:

  •  Meaningful work: You won’t just have a job; you will have a purpose.  Our Mission impacts the lives of our residents/participants and their families, one another, and our community.
  • Growth Opportunities: We invest in your development.  Whether it’s mentorship, training, or advancement, we’re committed to your growth.
  • Inclusive Culture: We celebrate uniqueness and foster an environment where everyone feels valued.
  • Work-Life Harmony: We believe in allowing you to thrive by leveraging your passion.  Achieve your best work while maintaining a healthy work-life harmony.
  • Total Rewards: A focus on feedback and recognition, competitive compensation, a robust benefits package, and perks beyond the basics.
  • Intentional Experience: We are very intentional about your employee experience, from Day One Orientation to how we onboard new managers and invest in quarterly and annual leadership training.  

 Join us at Immanuel and be a part of something extraordinary.  Your journey starts here.

 

  • Immanuel is an Equal Opportunity Employer and participates in E-Verify.
  • A background check and drug screen will be required prior to hire.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

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